Hilton’s price match feature ensures that you are getting the best deal possible when booking a hotel stay. If you find a lower price for a Hilton hotel room on another website, Hilton will match that price and give you an additional discount of 25%. This means that you can confidently book your stay directly with Hilton, knowing that you won’t find a better deal elsewhere. To request a price match, simply fill out a form on Hilton’s website and provide the required information, including the lower price you found and the details of your reservation. Hilton’s team will review your claim and adjust the rate accordingly if it meets their requirements. With this price match guarantee, Hilton aims to offer customers the best rates and ensure their satisfaction throughout their hotel booking experience.
Understanding Hilton’s Price Match Policy
Hilton’s Price Match Policy allows customers to receive a refund for the difference if they find a lower price on a Hilton booking through an eligible third-party website. This policy ensures that customers can book with confidence, knowing that they are getting the best possible price for their stay.
Here’s how Hilton’s Price Match Policy works:
- If you find a lower qualifying price for the same room type, dates, and number of guests at a Hilton hotel on another website within 24 hours of making your reservation on Hilton.com, you can submit a Best Price Guarantee Claim.
- The lower price must be publicly available and bookable online, and it must include all taxes, fees, and surcharges.
- Hilton will review your claim and verify the lower price. If your claim meets all the requirements, they will honor the lower price and refund the difference to you.
- The refund will be issued in the form of a credit to the credit card used for the original reservation, and it will typically be processed within 7-10 business days.
Hilton’s Price Match Policy is a great way for customers to ensure they are getting the best deal on their hotel booking. It provides peace of mind that if they happen to find a lower price, Hilton will match it and refund the difference.
Eligibility Criteria for Hilton’s Price Match
When it comes to Hilton’s Price Match program, there are certain eligibility criteria that need to be met in order to take advantage of this service. Here are the key requirements:
- The lower rate must be for the same hotel, same room type, same dates, same length of stay, and must include the same amenities and cancellation policies as the original reservation made through Hilton.
- The lower rate must be publicly available for booking and accessible to anyone, not just to a closed group or through special promotions.
- The lower rate must be in the same currency as the original booking.
- The price difference between the original booking and the lower rate must be greater than $1 or the equivalent in the local currency.
- The claim must be submitted before your original reservation’s check-in time.
- The Price Match claim must be submitted at least 24 hours prior to the standard check-in time of the applicable hotel.
- You must have a confirmed reservation made directly through Hilton, either through their official website or their telephone reservation center.
- The Price Match claim must be submitted by the individual who made the original reservation.
- Only one Price Match claim per stay is allowed.
How to Submit a Price Match Claim at Hilton
When booking a hotel room, getting the best price is always a priority. Hilton offers a Price Match Guarantee, which ensures that you will get the lowest available price when booking directly through them. If you find a lower price on another website, Hilton will match that price and give you an additional 25% off. To take advantage of this guarantee, you need to submit a Price Match Claim. Here is how you can do it:
- Step 1: Find a lower price – Before submitting a Price Match Claim, make sure you have found a lower price on a competing website. The price should be for the same hotel, room type, dates, and number of guests.
- Step 2: Gather the necessary information – To submit a Price Match Claim, you will need to provide certain information. Make sure to have the details of the competing offer, including the website, the lower rate, and any restrictions or conditions that may apply.
- Step 3: Contact Hilton – To initiate the Price Match Claim process, you can either call Hilton’s toll-free number or submit a claim online. It is recommended to call if you need immediate assistance or if you have any specific questions, as the online claim process can take longer.
The Process of Verifying Price Matches at Hilton
When it comes to price matching at Hilton, the process of verifying price matches is relatively simple and straightforward. Hilton’s goal is to ensure that guests receive the best possible price for their stay, so they have put in place a system to validate price match requests.
Here are the steps involved in the process of verifying price matches at Hilton:
- Contact the Hilton Reservations Team: To initiate the price match request, guests need to reach out to the Hilton Reservations Team through the designated channels. These channels may include phone, online chat, or email. It is advisable to have all the necessary details and documentation ready to expedite the verification process.
- Provide Proof of Lower Price: When requesting a price match, guests need to provide proof of a lower price for the same reservation. This can be in the form of a screenshot or a URL showing the lower rate on a competitor’s website. It is essential to ensure that the lower rate is for the same room type, dates, and applicable conditions.
- Wait for Verification: Once the Hilton Reservations Team receives the price match request and supporting documentation, they will review the information provided. This verification process may take some time, depending on the volume of requests and the complexity of the case.
- Receive Confirmation: After the verification process is complete, guests will receive confirmation from the Hilton Reservations Team. If the price match is approved, the guest will be notified of the adjusted rate, which will be reflected in their reservation. In cases where the price match cannot be approved, the guest will be informed of the reasons for denial.
This process ensures that Hilton maintains a fair and consistent approach to price matching. By reviewing each request thoroughly, Hilton aims to provide guests with the best available price and ensure customer satisfaction.
Types of Competitors’ Rates that Qualify for Price Match
When it comes to the Hilton Price Match program, there are certain types of competitors’ rates that qualify for the price match. Here are the different rates that are eligible for the price match:
- Best Available Rate (BAR): The Best Available Rate is the standard rate offered by the competitor hotel. If you find a lower rate than the BAR at another hotel, you can request a price match from Hilton.
- Promotional rates: Some hotels offer special promotional rates for a limited time or specific target audience. These rates can also qualify for the Hilton Price Match program if they are lower than what Hilton is offering.
- Discount rates: Competitors may offer various discount rates, such as AAA, AARP, or military rates. If you find a lower discounted rate at another hotel, Hilton will match that rate.
- Package rates: Some hotels provide package deals, combining accommodation with additional amenities or services. If you come across a package rate at a competitor hotel that is lower than Hilton’s price, you can request a price match.
- Member rates: If you are a member of another hotel loyalty program that offers exclusive rates, Hilton will match those rates if they are lower than their own.
Benefits of Hilton’s Price Match
There are several benefits to taking advantage of Hilton’s Price Match program. Here are some of the main advantages:
- Savings: The primary benefit of Hilton’s Price Match is the opportunity to save money. By matching lower rates found on other websites, Hilton ensures that you get the best available price for your stay.
- Price transparency: Hilton’s Price Match program promotes transparency in pricing. It guarantees that you won’t find a better rate elsewhere, giving you peace of mind that you’re getting the best deal.
- Convenience: The process of submitting a price match claim is relatively simple and can be done online. This saves you time and eliminates the need to call customer service or visit a physical location to request a price match.
- Loyalty program benefits: Hilton honors its loyalty program members by offering an additional 25% discount on the matched rate. This means that not only do you get the lowest price, but you also earn loyalty points and enjoy other perks associated with your membership.
- Flexibility: Hilton’s Price Match is available for both pre-paid and flexible rate bookings. This allows you to choose the booking option that suits your needs while still taking advantage of the price match guarantee.
Limitations of Hilton’s Price Match
While Hilton’s Price Match program offers many benefits, there are also some limitations to keep in mind:
- Eligibility requirements: Hilton’s Price Match program is only available to guests who have already made a reservation directly with Hilton or through Hilton’s official website. Reservations made through third-party booking platforms are not eligible for price matches.
- Matching criteria: Not all rates from competing websites will be eligible for a price match. Hilton has specific criteria that must be met, such as matching the hotel, room type, date, and rate conditions. It’s important to carefully review the terms and conditions of the price match program to ensure your reservation qualifies.
- Time-sensitive: Hilton’s Price Match program has time limitations. You must submit your claim within 24 hours of booking your reservation with Hilton. Additionally, the lower rate found on a competing website must still be available at the time of verification.
- Limited to the same currency: Hilton’s Price Match program only applies to rates listed in the same currency as the original reservation. If you find a lower rate in a different currency, it will not be eligible for a price match.
- Not applicable to group bookings: Hilton’s Price Match program does not apply to group reservations. Only individual bookings are eligible for a price match.
7. Best Practices for Making the Most of Hilton’s Price Match
When it comes to making the most of Hilton’s Price Match guarantee, there are a few key strategies and best practices to keep in mind. By following these tips, you can increase your chances of getting the best possible price for your Hilton stay.
- Do your research: Before booking a room with Hilton, it’s important to search for lower prices on other websites. Take the time to compare rates on different platforms, such as online travel agencies, hotel booking sites, and even the hotel’s own website. This will give you a clear idea of what prices are available and help you determine if there is a potential match.
- Keep track of prices: It’s a good idea to take screenshots or save webpages showing lower prices for the same room at Hilton or a competing hotel. This evidence will be necessary when submitting a price match request. Be sure to note the specific details of the lower rate, including the website, dates, and room type.
- Submit your request promptly: Once you find a lower price, it’s important to submit your price match request as soon as possible. Hilton’s Price Match guarantee has certain time limits for submitting requests, usually within 24 hours of booking. Don’t delay, as waiting too long could result in your request being denied.
- Use the official channels: When submitting your price match request, it’s best to use the official channels provided by Hilton. This could be through their website’s Price Match form or by contacting their customer service directly. By going through the proper channels, you ensure that your request is handled in a timely and official manner.
- Be polite and persistent: When communicating with Hilton’s customer service regarding your price match request, always maintain a polite and respectful tone. Remember, the person on the other end is more likely to assist you if you are pleasant to deal with. If your initial request is denied, consider reaching out again and providing additional evidence or explanations. Sometimes, a bit of persistence can pay off.
- Be flexible: While Hilton’s Price Match guarantee is a great way to save money, it’s important to remember that it may not always be available or applicable to your specific booking. Be open to considering alternative options, such as booking a different room type or adjusting your travel dates. By being flexible, you can increase your chances of finding a match and securing a better price.
- Check the terms and conditions: Before relying solely on Hilton’s Price Match guarantee, it’s essential to read and understand the terms and conditions. Different hotels may have specific exclusions or limitations, so make sure your booking qualifies for a price match before getting your hopes up. Pay close attention to any blackout dates, restrictions on discounted rates, and other fine print details.
Frequently Asked Questions about Hilton Price Match
How does the Hilton price match work?
The Hilton price match guarantees that if you find a lower rate for a Hilton hotel on another website within 24 hours of booking, Hilton will match that price and give you an additional 25% off the room rate.
Do I need to book directly through the Hilton website?
No, the price match is available for bookings made directly through the Hilton website, Hilton Honors mobile app, Hilton Reservations & Customer Care, or directly at a Hilton hotel.
Can I price match after I have already made a reservation?
Unfortunately, the Hilton price match is only available for new reservations. You must make the price match claim within 24 hours of booking your stay.
Which websites are eligible for the price match?
Hilton will price match against select online travel agencies (OTA) and other websites. These include popular sites like Expedia, Orbitz, Travelocity, and booking.com, among others.
How do I request a price match?
To request a price match, you need to fill out a form on the Hilton website or contact Hilton Reservations & Customer Care directly. You will need to provide your reservation details and evidence of the lower rate found on another website.
How long does it take for the price match claim to be processed?
Typically, Hilton processes price match claims within 24 to 48 hours. However, during busy periods, it might take a little longer. You will receive an email notification once your claim has been reviewed and approved or denied.
What happens if my price match claim is approved?
If your price match claim is approved, Hilton will match the lower rate you found and provide an additional 25% off the room rate. The new rate will be applied to your reservation, and any price difference will be refunded to you.
Thank You for Choosing Hilton!
We hope we were able to answer your questions about how the Hilton price match works. If you have any more questions or need further assistance, please feel free to reach out to our friendly customer care team. Thank you for choosing Hilton, and we look forward to welcoming you to our hotels soon. Don’t forget to check back for more exciting offers and promotions. Have a great day!